This Privacy Policy ("Policy") applies to all users of the 33 okay platform. By using 33 okay, you agree to the terms of this Policy. We've explained everything in plain, straightforward language so you know exactly what happens with your information.
33 okay collects two types of information — what you provide directly and what is gathered automatically as you use the platform. We only collect what is strictly necessary to deliver our service.
| Data Type |
What We Collect |
Why It's Needed |
| Identity Information |
Name, date of birth, national ID number |
KYC Verification & Age Confirmation |
| Contact Information |
Mobile number, email address |
Account Verification & Notifications |
| Payment Information |
Mobile banking number (bKash/Nagad/Rocket) |
Deposit & withdrawal processing |
| Device Information |
IP address, browser, device model, OS |
Security & Fraud Prevention |
| Gaming Activity |
Game history, bet amounts, wins/losses |
Responsible Gaming Monitoring |
| Location Information |
Approximate geographic location (IP-based) |
Geo-Restriction Verification |
Important: 33 okay never shares full NID images with social media platforms or third parties. This information is stored exclusively on secure servers in encrypted form.
We use your information only for specific, defined purposes. Each purpose is clearly stated in this policy before your data is used for it. Your information will never be used for any new purpose without your consent.
- Account Management: To manage the registration process, verify logins, and ensure account security.
- Payment Processing: Payment details are used to process deposits and withdrawals.
- Customer Support: To resolve your complaints and queries quickly and accurately.
- Responsible Gaming: To detect unusual gaming patterns and send timely alerts.
- Promotional Communications: To inform you about offers and bonuses, with your consent only.
- Fraud Prevention: To detect suspicious activity and keep the platform secure.
- Legal Obligation: To respond to lawful requests from government or regulatory authorities.
- Service Improvement: Used for anonymous analytics to improve the user experience.
⚠️ What we don't do: 33 okay never sells your data to advertisers, sends marketing emails without your consent, or shares your information with third-party data brokers.
33 okay servers are hosted in internationally certified data centers. All data is stored in encrypted form and is accessible only to authorized personnel.
- All data is stored with AES-256 encryption.
- Physical security at the data center is maintained 24/7.
- Regular backups are taken — and all backups are equally encrypted.
- Two-factor authentication (2FA) is mandatory for data access.
- Security audits are conducted every three months.
33 okay never sells your data. However, in certain situations, limited information may be shared with trusted partners in order to deliver our services. Below is a clear breakdown of who receives your data and what is shared.
- Payment Processors: Only the information necessary to complete a transaction is shared with payment gateways such as bKash, Nagad, and Rocket.
- Identity Verification Services: Our KYC process uses internationally recognized verification standards.
- Legal Authorities: 33 okay is required to share information with authorities when presented with a lawful order or investigation under the laws of Bangladesh.
- Security Services: Specialist security partners for the prevention of cyberattacks and fraud.
Our Commitment: All third parties we share data with are contractually bound to meet 33 okay's privacy standards. Any breach of contract results in immediate termination of the relationship.
33 okay's website uses cookies to enhance your browsing experience. Cookies are small files stored in your browser that help remember your preferences on future visits.
| Cookie Type |
Purpose |
Duration |
| Essential Cookies |
Login sessions and security — the site cannot function without these. |
Deleted at end of session |
| Functional Cookies |
Remembering language preferences and layout settings |
30 days |
| Analytics Cookies |
Site traffic and user behavior analysis (anonymized) |
90 Days |
| Security Cookies |
CSRF protection & fraud detection |
24 Hours |
You can disable non-essential cookies at any time through your browser settings. Note that some features may not work properly if you do.
33 okay follows the highest industry security standards to protect your data. Our security team works around the clock to keep your information safe.
- Transport Layer Security: All data is transmitted encrypted under the TLS 1.3 protocol.
- Two-Factor Authentication: 2FA is mandatory to access sensitive information.
- Penetration Testing: System audits are conducted every six months by external security experts.
- Data Masking: Personal information in log files and reports is automatically masked.
- Incident Response: In the event of a data breach, affected users will be notified within 72 hours.
- Access Control: Staff are granted data access on a minimum necessary permissions basis.
33 okay believes you should have full control over your own data. That's why we guarantee the following rights.
👁️
Right to Access
You can request to view the information we hold about you.
✏️
Right to Rectification
You can request corrections to any inaccurate or outdated information.
🗑️
Right to Erasure
In certain circumstances, you can request the complete deletion of your data.
⛔
Right to Restrict Processing
You can object to certain types of data processing.
📦
Right to Portability
You can request an export of your data in a machine-readable format.
🔕
Marketing Opt-Out
You can opt out of promotional communications at any time.
How to submit a request: Email us at support@33okay.com. We'll confirm your request within 48 hours and provide a resolution within 30 business days.
33 okay is strictly for users aged 18 and above. We do not knowingly collect information from minors. Age is verified at registration, and additional documentation may be requested in cases of doubt.
- Date of birth verification is mandatory during registration.
- Age is verified during the KYC process using a government-issued ID.
- If an underage account is detected, it will be immediately suspended and all associated data deleted.
- Parents or guardians can report concerns about a minor's account by contacting us at support@33okay.com.
33 okay uses certain third-party technologies on its platform to maintain service quality. These services are governed by their own privacy policies.
- Game Provider: Third-party game studios require minimal data to ensure game fairness.
- Analytics Tools: Anonymous data is used to monitor site performance.
- Live Chat Software: A chat tool is used for customer support — all conversations are kept secure.
- Email Service Provider: A trusted service is used to send transactional emails.
⚠️ Please Note: When you visit any website outside of 33 okay, that site's own privacy policy applies — not 33 okay's. Please review the relevant site's policy before following any external links.
We never hold your data longer than necessary. Once the retention period expires, your information is securely deleted or anonymized.
| Data Type |
Retention Period |
| Active Account Information |
For the lifetime of your account |
| Transaction Records |
Up to 5 years as required by law |
| KYC Documents |
3 years after account closure |
| Customer Support Logs |
1 Year |
| Marketing Consent Records |
1 year after consent withdrawal |
| Anonymized Analytics Data |
Indefinite (non-personally identifiable) |
33 okay may update this privacy policy from time to time. For any significant changes, we will notify you via email or an in-platform notification.
- For significant changes, at least 30 days' notice will be provided.
- For minor or technical changes, only the date at the top of the page will be updated.
- Continued use of the platform after any changes constitutes acceptance of the updated policy.
- Older versions are kept in the archive — available on request.